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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Route Protect: Keep Your Shipments Protected

    When your customers protect a package with Route, they’re also protecting the planet. Route calculates and offsets the carbon emissions involved in the delivery of every protected …

  3. Route Shipping Protection Policies

    Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

  4. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

  5. Where is my order? – Route for Shoppers

    You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.

  6. Shopper FAQs – Route for Shoppers

    Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, …

  7. Route mobile app tracking FAQ - Route for Shoppers

    The Route mobile app offers a seamless way to keep track of all of your orders in one place. That means you can shop anywhere (even Amazon) and track it with Route.

  8. Route

    Oct 31, 2025 · Easily record anything on your screen with Jam

  9. Claim status definitions – Route

    When you or your customers file a claim through Route, you can stay up-to-date throughout the issue resolution process in the Claims tab in the Merchant Portal.

  10. Customer Service Agent Learning Guide – Route

    Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …