CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track in-progress deals, and identify additional sales opportunities.  Salesforce ...

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Even though Salesforce is traditionally known for a direct-sales model, the enterprise applications vendor’s channel chief ...

To enhance reliability, Snowflake’s AI researchers introduced a new evaluation framework called Agent Goal, Plan, Action that ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help ...

NOV 3 - Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they Kenya breaking news | Kenya news today | ...

Global giant Salesforce is championing the cause of making companies become “Agentic Enterprises” in which humans and Artificial Intelligence (AI) agents drive customer success together. ..

A knowledge architect. An orchestration engineer. A conversation designer. A human AI collaboration leader. If you’ve never ...

Cuts were made by Amazon, Google, Microsoft, Meta and Salesforce. Read more at straitstimes.com. Read more at ...