A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Scattered Spider, LAPSUS$, and ShinyHunters unite as “Scattered LAPSUS$ Hunters,” reshaping cybercrime with Telegram ...

Even though Salesforce is traditionally known for a direct-sales model, the enterprise applications vendor’s channel chief ...

Krishnaprasad does paint an optimistic view of the future where AI agents and systems work alongside humans to maximize the ...

Some experts believe AI will create enough new roles to offset job losses, but that could depend on how policymakers and ...

Pipedrive and Salesforce are top CRM platforms geared toward different business needs. We compared their features to help ...

A knowledge architect. An orchestration engineer. A conversation designer. A human AI collaboration leader. If you’ve never ...

To enhance reliability, Snowflake’s AI researchers introduced a new evaluation framework called Agent Goal, Plan, Action that ...

Salesforce, Inc. (NYSE:CRM) is an enterprise software company that provides customer relationship management software.

Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...