The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Harvard’s Berkman Klein Center for Internet & Society welcomes applications for its 2026 and 2026-2027 fellowships.

TTM Technologies ( TTMI 4.34%) delivered broad-based top-line growth and record non-GAAP EPS in the third quarter of 2025, with particularly strong contributions from Aerospace and Defense and ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

General Motors announced Monday it plans to shutter a metro Atlanta technology center, laying off hundreds of employees.

Senior Correspondent SNAP benefits at risk due to the government shutdown, the AG putting Big Tech on trial, and more Length: ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans. The company, LimeChat, has an audacious goal: to make ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Nifty index opened positive and after crossing 25300 zones in the initial tick, it failed to hold at higher zones and slipped lower for most part of the day. It gave up the gains of the previous two ...