Technology changes quickly, but the principle of the jobs-to-be-done framework remains steady: Customers don’t buy software; ...
Agentforce Studio regroups and reinforces existing features for building agents, while Command Center makes it easier to ...
A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.
Amid its rebrand from SMS Magic to Conversive, the company showcased omnichannel conversational AI with measurable outcomes, ...
13hon MSNOpinion
Teach your employees to use AI the right way
A well-run build workshop is not theater. It is an evidence-backed way to translate generative AI from headlines into ...
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