CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.

ChatGPT’s “Company Knowledge” tool plugs into your workplace apps and integrates them into your workflow, so your chat turns into an actual assistant or co-worker that has company intelligence. (It is ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Many of the best website builder platforms now offer dedicated tools for agencies and freelancers, helping them build, launch ...

That said, finding the top CRM tools can feel overwhelming at first glance. Narrowing it down, there are five worth reviewing ...

Whether you’re in sales, marketing, or customer success, the best systems are the ones your team actually uses.

Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale.

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small businesses. However, you can pay an additional $10 per month for an extra 1,000 ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service graph to automate ITSM.

The company behind the popular writing tool is now called Superhuman, combining three brands into a single AI productivity platform.