CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.

ChatGPT’s “Company Knowledge” tool plugs into your workplace apps and integrates them into your workflow, so your chat turns into an actual assistant or co-worker that has company intelligence. (It is ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experiences at scale.

Perplexity just became the poster child for why insurers are backing away from AI companies — it got caught copying a ...

The company behind the popular writing tool is now called Superhuman, combining three brands into a single AI productivity platform.

Enterprise workflow automation company ServiceNow (NYSE:NOW) reported Q3 CY2025 results exceeding the market’s revenue ...

The company says its long-term goal is to help users offload routine tasks and focus on creative and strategic work.

Senior execs are realising that there's more to successful enterprise AI implementation than the hype cycle might have ...

A new market intelligence report from Credence Research reveals that the Global Email Client Software Market is on a path of ...