Campaigns fade. Relationships scale. That’s the real superpower. The smartest way to grow your customer base is through relationships. They are businesses’ most underestimated superpower — creating ...

Walmart is combining AI and augmented reality with a feature called Shop the Background, which lets customers click on items ...

The holidays are a time for consumers to tap into bargains and deals; strategizing and preparing in advance is critical to ...

"Shocking encounter at a Dallas floral shop sparks outrage as white florist refuses service to Black customer. Watch the viral video ...

The horizontal future is about aligning every tool, every team and every decision around one North Star: the customer’s ...

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

The Deputy CISO blog series is where Microsoft Deputy Chief Information Security Officers (CISOs) share their thoughts on what is most important in their respective domains. In this series, you will ...