Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

A new survey from Which? of more than 6,000 people has ranked the best and worst hotel chains - with some surprising results.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

Trust has always been a kind of currency in business. In today’s economy, it’s one of the most important differentiators a ...