Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

A new survey from Which? of more than 6,000 people has ranked the best and worst hotel chains - with some surprising results.

In 2025, India’s AI assistants are reshaping customer service and digital experiences. From shopping on WhatsApp to getting ...

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

Trust has always been a kind of currency in business. In today’s economy, it’s one of the most important differentiators a ...

With Investment Led by Redpoint Ventures, Giga is Helping Businesses Automate Customer Support Using Production-Ready AI Agents ...

T-Mobile is no longer allowing customers to make payment arrangements for past-due balances via traditional channels, such as ...

Fido customers are speaking out after another round of price increases, with one subscriber saying it’s the second time their ...

Founded in 1978 in California by Herb Minatre and his late wife Paula, Bayshore Drilling came into being because of Minatre’s ...

"Shocking encounter at a Dallas floral shop sparks outrage as white florist refuses service to Black customer. Watch the viral video ...