From now on, virtually everyone travelling with the airline will have to use digital passes sent to the Ryanair app on ...

In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Contact is honored for delivering cost-effective, AI-driven solutions that empower clients and transform customer engagement across Latin America SAN ANTONIO, /PRNewswire/ -- Frost & Sullivan is plea ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Toys “R” Us Canada has sent notices of a data breach to customers informing them of a security incident where threat actors leaked customer records they had previously stolen from its systems. The ...