The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Kannan Kothandaraman ...

Customer satisfaction is an important part of the bigger information technology picture. In fact, it so important that Dell EMC has created the “customer experience engineer” position to focus on what ...

Backed by 42CAP and Dreamcraft Ventures, Waypoint AI is helping fast-growing software companies reclaim 15% of engineering capacity spent on customer-reported escalations. SILICON VALLEY, CA / ACCESS ...

Modern companies often strive to be more customer-centric. The more aware you are of customer needs and the more empathy you have toward their motivations, the easier it is to build a great product.

Seattle startup Spiral just raised $2.4 million to make sure companies can take advantage of the constant stream of customer feedback they receive. The startup, a recent participant in Amazon’s Alexa ...

Most organizations would claim they are customer-focused. At the executive level, customer experience is top of mind, especially since research shows consumer behaviors are reshaping value chains and ...

This black plastic binder has a variety of publications for customer engineers. These include: 1. a white document entitled Servce Aids and numbered Publication 51-P that refers to the IBM System/360.

After completing my morning routine (which includes yoga!) one of my first tasks is to check on support calls that have come through overnight, followed by a regular catch up with my line manager and ...

ST Engineering iDirect, a global leader in satellite communications, today announced its AI-powered network analytics ...

Tecman group CEO Kevin Porter highlights how radically the engineering sector has changed in 30 years and explains why change isn’t slowing down any time soon. The emergence of Industry 4.0 is ...