Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

The first step is to act quickly: Contain the breach by securing systems to prevent further access, then immediately notify ...

Artificial intelligence and automated agents can help firms begin more personalized client interactions, even with minimal ...

In U.S. telecommunications, where customer expectations soar and data grows exponentially, the ability to unify, modernize, ...

Toys “R” Us Canada, a subsidiary of the American toy giant, has confirmed a data breach after threat actors leaked the stolen ...

Omnia, a data center company owned by Brazilian investment firm Patria , said on Monday it has joined the project to develop ...

PreciseFP, the award-winning client engagement and data-gathering software from Docupace, today announced the launch of its newly enhanced user interface (UI), featuring smarter organization and ...

Toys “R” Us Canada is notifying customers of a data breach that leaked their personal details after threat actors published ...

Identity resolution often anchors vendor pitches. Vendors claim CDPs can merge disparate identifiers into coherent customer records. But the reality is more complicated. Email addresses change, ...

At CDP World, Treasure Data redefined AI in marketing with its interoperable AI Marketing Cloud and the debut of the “Super Agent.” ...

As retailers race to tailor every interaction, the need for a modern, adaptive customer identity and access management (CIAM) ...

Fidelity Investments has agreed to settle allegations it failed to adequately secure its computer systems, leaving more than ...