Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Adams County supervisors delayed approving $218,000 for new 911 software, citing budget concerns and a need for more research, as the current emergency system nears end of support.

When you look at a typical contact-center interaction today, it’s incredibly siloed. One system hosts the call. Another ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Dana Miranda is a Certified Educator in Personal Finance, creator of the Healthy Rich newsletter and author of You Don't Need a Budget: Stop Worrying about Debt, Spend without Shame, and Manage Money ...

If your goal is to generate more income from your investment portfolio, there are a few approaches depending on the underlying asset class. For bonds, the logic is fairly intuitive. All else being ...

Former Jets center Nick Mangold dies at 41, less than 2 weeks after announcing he had kidney disease. Flights to Los Angeles International Airport halted due to air traffic controller shortage. Kamala ...