Recalls as a KPI. 2025 made “recall readiness” a new core supply chain performance metric, demanding speed, transparency, and ...

Personalization boosts engagement and sales. AI-powered post-purchase portals can deliver targeted offers and product suggestions within order-status notifications. Returns are a loyalty opportunity.

Procurement’s reinvention is underway. University of Tennessee research shows procurement must move beyond cost-cutting to deliver total business value anchored in customer outcomes.

Sales and operations planning (S&OP) has long promised alignment between commercial goals and operational execution. Yet, as several experts at this year’s CSCMP EDGE conference noted, many companies ...