AI can be integrated into your existing systems; you don’t have to rip-and-replace. But successful AI implementation needs to ...

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations Omaha, Neb. – November 4, 2025 – WestCX, part of West ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...

Acquisition delivers the most complete agentic platform and redefines ITSM for the AI era - using conversational AI to streamline service delivery and significantly reduce operational costs for IT, HR ...

Sitecore aims to close the gap between content, data and decision-making — turning marketing execution into adaptive ...