Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Texas Tech University Health Sciences Center cut the ribbon Wednesday on a new call center that aims to streamline the process of scheduling medical appointments. The new 12-person call center, which ...

They used fear tactics to basically hypnotize me into handing over all the money I’d worked so hard to earn and save over the ...

A new landmark Telecommunications Charter has today been agreed between several of the UK's leading broadband, mobile and phone providers, which commits BT (EE) ...

Mayor Daniel Lurie said he told Trump “San Francisco is on the rise” and that federal agents would harm its recovery efforts.

Trump halts San Francisco federal surge after late-night intervention from Nvidia’s Huang and Salesforce’s Benioff.

Google's strongest security features are hidden behind a single toggle - turn it on to shield yourself from theft, scams, spam, and more.

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

Adobe said on Tuesday that it is launching the latest iteration of its image generation model, Firefly Image 5. The company ...

Samsung's Galaxy ecosystem is packed with options, but how do you narrow them down? Here are the best Samsung phones you can ...

Palantir CEO Alex Karp defended his support of President Donald ... While Trump and Putin spoke over the phone Oct. 16, plans ...

When Ayaeno first talked about the Ayaeno Phone, it heavily hinted the device would bring back an old gaming phone design ...