Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

New strategic alliance between Merkle, Airship, and Salesforce enables marketers to activate mobile-first customer loyalty programs.

Today Merkle, dentsu's leading customer experience transformation consultancy, announces a new agreement with Airship and Salesforce Marketing Cloud, creating a solution for more connected customer ...

In February 2024, Musk posted to X that he aimed to ship the Roadster in 2025. One feature he teased was that the Roadster ...

Agentic AI is reshaping how enterprises think about automation and intelligence. Its promise lies not just in speed, but in ...

Welcome to our live coverage of Adobe MAX 2025 – we're here in sunny Los Angeles for two very action-packed days filled with ...

The challenges of implementing AI agents in retail are less about tech and more about nerves, according to Williams-Sonoma, which moved from concept to live AI agents in under a month.

Lead generation plays a vital role in growing your practice, and you can employ a variety of techniques to attract new ...

Thousands of businesses experienced Vonage APIs integrated with Vonage Contact Center for Salesforce Agentforce 360 Platform ...

AI agents are moving from demos to deployment. Leaders from Salesforce, PepsiCo, DeVry and more reveal how they’re driving ...

Abstract: This paper presents a demonstration of anonymous authentication on trust within a blockchain-based Mobile Crowdsourcing System (MCS). MCS has gained substantial attention from both academic ...