Technology changes quickly, but the principle of the jobs-to-be-done framework remains steady: Customers don’t buy software; ...

Jeff Bezos built Amazon on the idea of being customer-obsessed vs. competitor-obsessed. He continually noted that the most ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Major indices were firmly in the red at the opening bell on Tuesday as artificial intelligence-related names came under ...