Nothing about customer service is easy. You get impatient when you’re the customer and your questions seem to vaporize into thin air. If you’re the rep, you never know when you could get attacked by ...

WASHINGTON (7News) — Robots are now able to hold conversations with humans thanks to Artificial Intelligence (AI). 7News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed ...

And what's more, if it notices that a customer isn't wearing a mask as they enter the store, it will advise them to put one on. A DAL-e robot entered use at a Hyundai showroom in Seoul this Monday ...

Are you trying to train your employees how to answer questions from customers with a variety of different needs? What you’re looking for may well be a slightly creepy robot bust with a swappable face.

Don’t worry, this little robot is way too cute to bring back memories of HAL 9000-infused nightmares to folks that grew up reading Arthur C. Clarke's Space Odyssey series. Instead, it could open a ...

When witnesses see a robot mistreated, some copy the rudeness while others step in to help. Design and values decide the ...

The robot revolution is already underway, from automation to mechanical pets to machines that do just about anything a human can do. And while robotics may be the way of the future, it has more than a ...

Amazon has hired roughly 700 employees to work in the new 650,000 square foot building and plans to hire more people. The ...

In the Star Wars franchise, C-3PO is a protocol droid that serves on the front lines of galactic war, demonstrating advanced knowledge of etiquette across cultures and an ability to speak more than 7 ...

Amazon, the global e-commerce leader, is embarking on a significant transformation by planning to replace 500,000 jobs with ...

REWE has launched its ‘Fresh & Smart’ campaign, featuring a fully autonomous AI-powered robot that takes customer orders and ...

Recent data out of the World Economic Forum in Davos has shed new light on the role that AI and customer service are playing in shaping the future of work. Jobs of Tomorrow: Mapping Opportunity in the ...