“KPIs should be strategic, usually few in number and typically derived from strategy maps and balanced scorecards,” explains Cokins, manager of performance-management solutions within the Worldwide ...

Business process management techniques can feel like an alphabet soup of arbitrary acronyms, but don't let it intimidate you. Each process is easy to understand on its own. In the case of SLA (service ...

KPI Integrated Solutions (KPI) is proud to announce and welcome Angela Smith as the Company's Director of Process Improvement Strategy. DC Velocity Staff ...

Increasing the effectiveness of your recycling initiatives means putting key performance indicators (KPIs) in place to improve your recycling procedures. To define your KPIs, specify what results you ...

A look at how workflow automation vendor Workato is aiming to turn its process-centric philosophy into safe and meaningful ...