For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...
With many enterprises now looking seriously at the benefits they can squeeze from new technology trends such as grid computing, information lifecycle management and on-demand (or utility) computing ...
Recent events, such as a software update causing a global IT outage and bringing down millions of systems, have ignited interest from business owners in the resilience of their IT infrastructure and ...
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