AKRON, OH--(Marketwired - Jan 10, 2017) - Virtual Hold Technology (VHT) has announced the extension of its relationship with Genesys -- a relationship designed to allow Genesys contact center platform ...

RESTON, Va., April 24, 2018 (GLOBE NEWSWIRE) -- Appian (APPN) today announced a strategic technology alliance with Genesys®, the global leader in omnichannel customer experience and contact center ...

Travel technology consultants, Genesys, has identified two significant trends in its latest review of travel agency technology. The first sees travel companies developing their own technology and then ...

RESTON, Va.--(BUSINESS WIRE)--MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys ® to offer the MAXIMUS Genesys Engagement Platform ...

Travel Technology Consultant Genesys has published the latest version of its long-running independent ‘Review of Travel Agency Technology’. The new edition includes updated and revised details of 33 ...

Marketers have long known the benefits of mining and archiving customer data. But what if a company used data to enhance experiences by anticipating customer needs? Imagine if a company knew your name ...

SAN FRANCISCO, Sept. 8 /PRNewswire/ -- Genesys Telecommunications Laboratories, Inc., an Alcatel company , today announced that Lizanne Kaiser, Ph.D., a senior principal consultant in Genesys' ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...