Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led ...

The City of Duncan’s Utilities Customer Service has added an option to keep services connected in response to the ongoing ...

Arundhati Bhattacharya, Chairperson and CEO of Salesforce India, said that the current banking sector faces the challenge of ...

On May 5, 2023 an NWC bill of $4,387.21 (attached) was received. This was promptly paid. On June 5, 2023 we received a bill for $3,149, 471.44 (image attached). This was shocking to us, given the bill ...

If you find you’re wrongly charged sales tax and the business isn’t playing ball, you can file Form A-3730 with the state ...

Customer Service Week is a great opportunity to celebrate the vital role customer service plays in our businesses and ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers will demand human agents.

“There has been remarkable consistency at the top in the three years of our Best Customer Services lists: Chick-fil-A (No. 3 ...