In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support.

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Because ultimately, it’s about AI enabling better service, deeper connection and continuous learning. When contact centers ..

From now on, virtually everyone travelling with the airline will have to use digital passes sent to the Ryanair app on ...

With more smartphone users valuing fast, efficient, convenient, and personalized after-sales services, OPPO is introducing dedicated One-on-One Support for Find X9 series users in select countries and ...

Explore how automation is reshaping customer service with AI chatbots, intelligent workflows, and predictive analytics—driving faster resolutions, better experiences, and scalable support solutions ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...