Are you considering a rebrand? Here's what you need to keep in mind before you change anything about your company.

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

As retailers race to tailor every interaction, the need for a modern, adaptive customer identity and access management (CIAM) ...

TLDR Amazon sued Perplexity AI in federal court Tuesday over its Comet shopping agent that makes purchases on Amazon’s platform The retailer says Perplexity disguised automated bots as human users and ...

Health insurance firm Vitality wants to help its customers take a more preventative approach to managing their health and ...

Beyond just retrospective accuracy, clients now expect forward-looking insight, real-time responsiveness and strategic ...

Looking for the best SaaS products for your business? Inc.'s 2025 Power Partners received top marks from clients.

Trust has always been a kind of currency in business. In today’s economy, it’s one of the most important differentiators a ...

Toys “R” Us Canada is notifying customers of a data breach that leaked their personal details after threat actors published ...

1. AI Dataset Approval Workflows: In many enterprises, dataset approvals used to take three weeks as teams manually reviewed ...