CAMPBELL, Calif., November 04, 2025--8x8, Inc. (NASDAQ: EGHT) reported financial results for the second quarter of fiscal ...

New Engage, LinguaAI, and Journey Insights solutions bring multilingual, measurable, and human-like communication to healthcare organizations Omaha, Neb. – November 4, 2025 – WestCX, part of West ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

The fate of Cursor and Replit and the rest could follow a number of paths. Cursor recently announced it is developing its own ...

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Industry players share why brands must build strong emotional connections that transcend transactional loyalty mechanics in ...

It allows the management and optimization of customer interactions across voice, chat, email, web, social media, and mobile ...

The momentum of the artificial intelligence (AI) infrastructure segment is in top gear this year. The AI space remains rock ...