AI is just an instrument in your CX symphony - how to conduct it well, according to NiCE analysts

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

Nvidia partners with Nokia to pioneer AI platforms for transitioning from 5G to 6G

Nvidia and Nokia today announced a strategic partnership to add Nvidia-powered, commercial-grade AI-RAN products to Nokia''s industry-leading Radio Access Network (RAN) portfolio, a Nokia statement ...