eBay is updating its privacy policy and user agreements, making it easier for the company to disclose members' personal information or to ban people from the site. The changes, which the online ...

In response to several lengthy January outages, online auction pacesetter eBay announced Thursday that it is increasing the scope of the fee credits it offers customers in the event of a site crash.

eBay is backing off of a controversial revision to its privacy policy. The revision had said that eBay might make statements regarding privacy rules on its site that conflict with its official privacy ...

Public Citizen says the auction site's new user agreement tries to prevent users from going to court or pursuing class-action lawsuits. Shara Tibken was a managing editor at CNET News, overseeing a ...

Last week, eBay announced the first significant changes to its feedback policy since the site launched over a decade ago. In order to clamp down on the practice of tit-for-tat feedback, eBay will ...

eBay has changed the payment policy for its Australian site to require all transactions to be completed using its PayPal payment platform, a move that has outraged users Down Under and one that ...

Amazon and eBay are extending their returns policy this holiday to make shopping earlier more practical. In an updated policy, Amazon says purchased between Nov. 1 and Dec. 31 are eligible for return ...

Online auctioneer eBay has announced it no longer will accept listings on its popular Web site for crime memorabilia linked to famous murderers. In a notice posted on its Web site on Thursday, eBay ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. In the January 20, 2015, State of the Union address, ...