Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Technology is evolving at a stellar pace, and the frequency, size and level of sophistication of cyber-crime is evolving alongside it. AV Test, an Independent IT-Security Institute, claims that ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. “One of my bold bets is I want to eliminate our traditional ...