Although Social Security benefits continued uninterrupted throughout the pandemic, customer service declined precipitously when the more than 1,200 field offices closed to the public in March 2020.

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for help. You may be able to troubleshoot some problems online, but other issues ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches, website ...

PORTLAND, Ore. (KATU) — AARP Oregon is calling on the Social Security Administration (SSA) to reverse planned changes to customer service, which are set to begin on April 14. The organization warns ...

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The Social Security Administration is bringing back National Social Security Month this year for the first time since 2019. In a statement on April 22, Acting Commissioner Leland Dudek said the annual ...

The Social Security Administration's IG's report suggests that the agency will have to create a proper comprehensive plan for online service to taxpayers. When you visit our website, we store cookies ...