WASHINGTON – Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected to ...
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Watchdog Urges IRS To Expand Call Metrics
The federal watchdog overseeing tax administration is pressing the Internal Revenue Service to broaden how it reports phone service performance, warning that current measures do not give a full ...
The Internal Revenue Service awarded a $150 million follow-on contract last week to Aspect Communications Corp., a software company that provides voice recognition and other customer service ...
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