Scammers often pretend to be Internal Revenue Service (IRS) agents, which is successful due to most people's fear of tax-related trouble. However, the IRS never starts a case with a phone call. It ...

SAN ANTONIO — Gary Farris was getting worried about his tax return. The Farris family had used the same tax preparer, Rapid Tax on 8052 Midcrown Drive, for more than 10 years. This year, something was ...

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

People who call the Internal Revenue Service — and get through — generally get "prompt, courteous and professional assistance" from IRS employees, according to a new report. The report, from the ...