CRA looking at AI, training to help call centre staff provide accurate answers

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

Tax Tip - Businesses: Go online to register for a business number or CRA program account

Starting November 3, 2025, registrations for new business number (BN) or Canada Revenue Agency (CRA) program accounts must be done online. The CRA is moving away from phone-based registrations, so if ...
CBC.ca

Tens of thousands of taxpayer accounts hacked as CRA repeatedly paid out millions in bogus refunds

"But the CRA does not seem to have found the key to lock the door." According to sources, the crisis prompted the CRA to contact the office of Revenue Minister Marie-Claude Bibeau. The agency prepared ...